HOW DO I...
MAKE AN APPOINTMENT? Telephone: 01202 481901

Please make appointments by telephoning 01202 481901 or by calling at the surgery.

The receptionists will usually ask you for some basic details about your request for an appointment. They are instructed to do this by the doctors. This is to ensure we can assist you as speedily as possible and to ensure you see the most appropriate health professional for your problem. They are not being nosey and are bound by the same strict rules of confidentiality as the doctors and nurses.

Book On The Day

As the best way of seeing as many people as possible this surgery runs a mainly 'book on the day' system. Please ring on the day you wish to be seen even if it is for a routine matter.

Pre-bookable Appointments

The doctors use these to book patients they need to see for particular clinical reasons. They can also be used by patients who have a genuine difficulty with booking on the day eg they may need to arrange transport in advance or arrange time off work.

Telephone Appointments

It may be easier for you to book a telephone consultation with a doctor instead of coming to the surgery. This can easily be arranged.
Repeat medical certificates can often be organised by telephone - the receptionist will advise you.

Minor Ailments Nurse

We also have a nurse who has been trained to deal with more minor ailments and you may be offered an appointment with her rather than a doctor. She will always ensure you see a doctor as well if appropriate or at your request.

Chronic Diseases

We have a number of specially trained nurses who deal with the monitoring of chronic illness such as asthma, diabetes, heart disease, etc. You will normally be invited during or near the month of your birthday for review.

All patients with urgent medical problems are guaranteed to see a doctor the same day. Sometimes a longer waiting time is involved if you have been added to a surgery as an extra.

IF YOU CANNOT KEEP AN APPOINTMENT PLEASE TELL US AS SOON AS POSSIBLE.

HOW DO I...
OBTAIN HOME VISITS ?

Patients may be seen at home if the doctor considers a home visit necessary because of the patient's medical condition. Requests can be made by telephoning preferably between 9.30 - 11.00am. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.

If the patient has a temperature or a rash, coming to the surgery would do no harm and will not endanger others, but please inform the receptionist on arrival so that the patient can be seated comfortably in a side room. We will assume that a visit later in the day is acceptable unless you state that you think it may be more medically urgent.

HOW DO I...
OBTAIN TEST RESULTS ?

If you need to ring the surgery to check on your results, please ring after 2.00pm when the telephone is less busy and the receptionists have more time to find the results for you, if they are available. Enquiries about tests ordered by the hospital should be directed to the hospital unless you have been asked to contact your doctor for the result.